Question 1

Is an Aadhaar eSign legally valid in India?

Accepted Answer

Yes. Aadhaar eSign is recognised under Section 3A of the Information Technology Act, 2000 and the IT (Electronic Signature) Rules, 2015. It carries the same legal standing as a handwritten signature and is admissible as evidence under the Indian Evidence Act, 1872.

Question 2

What's the difference between Aadhaar eSign, DSC, and Draw Signature?

Accepted Answer

Aadhaar eSign verifies the signer via an OTP sent to their Aadhaar-linked mobile number and needs no hardware. A DSC (Class 2/3 Digital Signature Certificate, usually a P12/PFX file) is certificate-based and typically used for regulatory filings and high-value enterprise contracts. Draw Signature lets a signer draw their signature by hand on screen - fastest option, best for low-risk documents.

Question 3

How long does it take to sign a document?

Accepted Answer

Aadhaar eSign typically takes under 30 seconds once the OTP is received. Draw Signature is instant. DSC signing depends on your certificate setup but is usually completed in under a minute.

Question 4

Can I send a document to multiple signers?

Accepted Answer

Yes. The business dashboard supports sending one document to multiple signers in a defined order (sequential) or all at once (parallel), with status tracking and automated reminders.

Question 5

Is my document data secure on eSignClub?

Accepted Answer

Yes. Documents are encrypted in transit and at rest with 256-bit encryption, every action is logged in a tamper-proof audit trail, and data is hosted on infrastructure located in India. See our Security page for the full breakdown.

Question 6

Does eSignClub store my Aadhaar number?

Accepted Answer

Aadhaar authentication is performed via a secure OTP flow with UIDAI. We do not use your Aadhaar data for any purpose beyond completing the requested signature, in line with the IT (Reasonable Security Practices) Rules, 2011 and the DPDP Act, 2023.

Question 7

Can I download an audit trail for a signed document?

Accepted Answer

Yes. Every signed document comes with a downloadable audit trail showing who signed, when, from what method, and the verification steps completed - useful for compliance and dispute resolution.

Question 8

Do you offer a free plan or trial?

Accepted Answer

Yes - you can create a free account and try eSignClub before choosing a paid plan. See Pricing for current plan details.

Question 9

Is API access included in every plan?

Accepted Answer

API access is available on select plans. Reach out via Contact Us for sandbox access and current API pricing.

Question 10

Can I cancel or change my plan anytime?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your plan from your account dashboard at any time.

Question 11

How do I create a business account with multiple team members?

Accepted Answer

Sign up, then invite teammates from your dashboard's team settings. You can assign roles and control who can send, sign, or manage documents.

Question 12

What are your support hours?

Accepted Answer

Our support team is available Monday to Friday, 10:30 AM – 7:30 PM IST, by email at support@esignclub.in or phone at +91 73143 44792.

Question 13

What file formats does eSignClub support?

Accepted Answer

PDF is the primary supported format for signing. If you have documents in other formats, convert to PDF before uploading for the most reliable signing experience.

Frequently Asked Questions

Signing & Legal Validity